Client Story: Ravalli County

We Hired Towne Mailer, And Never Looked Back

We recently reached out to a number of our clients and asked them to tell their Towne Mailer story – from why they initially needed help with their mail processing to how our services have helped them improve their own businesses.

This week, we spoke with Regina Plettenberg, the Clerk & Recorder for Ravalli County, Montana. She has been using Towne Mailer for over 12 years, ever since she worked as the county’s election supervisor.

The Client: Ravalli County, Montana

The Services They Needed:

Ravalli County mails a lot letters and statements every single day, from daily department mail, to bulk mailings, to jury notices, to tax bills, to voter information, to election ballots. Many times these mailings have tight deadlines, have special inserts, or need special attention.

The Problem:

Mailing letters was taking over Regina Plettenberg’s job. As Ravalli County’s election supervisor, she would spend hours every day toiling over printers and meters, dealing with paper jams and struggling to keep up with postal regulations. She didn’t have time to fulfill the actual requirements of her job or use the skill set she was hired for.

“It was backbreaking grunt work,” she said, “Not only mailing the letters, but maintaining and fixing the machines. I am so glad that I no longer even have to touch the Voter Information Pamphlets.”

The Solution:

Regina realized that she needed help–and more than that, the County needed help. She met with the County ClerkRecorder at the time and explained the problem: they either needed to hire a full-time employee to take care of printing and mailing matters, or they needed to outsource.

Luckily, Regina had recently read about Towne Mailer and their printing and mailing service. She made a call and soon Towne Mailer owner Michael Stronberg came to visit, walking through what his company did and why they were experts at it.

When it was clear that Towne Mailer could do the job for much less than hire a full-time employee with benefits, they got on board. And that was more than a decade ago.

“We signed on with Towne Mailer and never looked back,” Regina said. “They do everything. They label, they tab, they do inserts, you name it. It saves us a ton of staff time. I don’t know what I’d do without them.”

“I love that I just send them the data and they do everything else from start to finish,” she said. “Not only do they save us time and money, but they are experts at what they do, because they do it all day, every day. They know how to save money. They figure out the best way to do your mailing based on your requirements, and we have a lot. Most importantly, they know how to do all that to make sure you get your mailing done.”

Regina has been thrilled that she no longer has to maintain and fix printing and mailing machines. She doesn’t have to keep up with postal regulations, either. It’s a task off her plate and a worry off her mind.

One of her favorite things about Towne Mailer is their customer service.

“Customer service is wonderful,” she said. “When we have tight timelines because of elections, they are awesome about it even if they have to work overtime on the weekend to get mail out for us. They are great about working around our deadlines.”

Would Regina recommend Towne Mailer to other businesses and municipalities?

“I recommend them all the time,” she said. “In fact, I just recommended them today.”

Request A Free Quote From Town Mailer Today

If you are wasting hours processing mail when you could be engaged in other tasks, or if you would like to make an improvement to your budget, Towne Mailer may be able to help. Call us today at (877) 882-6245 or fill out a request a free quote form below–and find out how much you can save.